This policy describes how Cape Coral Salt Co. collects and uses information through our website and salt-monitoring service. It will be updated before paid enrollment if our technology or data practices change.
Information we collect
We may collect contact information, service and property addresses, softener and brine-tank details, appointment preferences, service history, photographs documenting completed visits, salt-level readings, and communications you send us. If you authorize another person—such as an adult child, property manager, tenant, or caretaker—to receive updates, we may also collect their contact details.
How we use information
We use information to evaluate service availability, install and support monitoring equipment, schedule and document refills, communicate with you and your authorized contacts, operate the founding-customer program, improve our service, prevent misuse, and comply with legal obligations.
Monitoring and service technology
Salt-level monitoring may involve hardware, connectivity, software, and notification services supplied by third parties. Readings are intended to help schedule service and are not a guarantee that a softener, plumbing system, internet connection, or sensor will operate without interruption.
How information may be shared
We may share information with service providers that help us operate the business, including website, customer-management, communications, payment, routing, and monitoring providers. We may also share information with people you authorize, when required by law, to protect safety or legal rights, or as part of a business transfer. We do not sell personal information for money.
Cookies and website analytics
Our website providers may use essential cookies, logs, and similar technology for security, performance, and basic analytics. If we add advertising or optional tracking tools, we will update this policy and provide any choices required by law.
Data retention and security
We retain information for as long as reasonably needed to provide service, maintain business and tax records, resolve disputes, and meet legal obligations. We use reasonable safeguards, but no electronic system is completely secure.
Your choices
You may ask to review, correct, or delete information you provided, subject to legal and operational retention requirements. You may also change notification recipients or withdraw from pilot communications at any time.
Children
Our services are for property owners and authorized adults and are not directed to children under 13.
Changes to this policy
We may revise this policy as the service develops. The effective date above will show the latest revision.
Contact
Until our dedicated customer-service email is activated, privacy requests may be submitted through the contact method shown on our main website. We will add the dedicated address before accepting paid enrollments.